Traditionally, hotel management communicates with guests within two small windows: check in and check out. The SmartTouch system creates a communications stream with your guests never before possible. Increased communication provides opportunities to advertise and upsell your unique services and offerings -- increasing RevPAR. All pertinent services are at your guests' fingertips, in the privacy of their rooms: Room service, Concierge, Valet, Housekeeping, Bellman, and any other services you offer.
  • SmartTouchsm optimizes your guests' experience by giving them privacy, control, convenience, and accuracy.
  • Offers a true competitive advantage.
  • Our software is configured to each client's individual property and amenity offerings - and its design is an extension of your brand: including logos, colors, and imagery.
  • Our data reporting functions give detailed feedback to management to monitor what is selling, what services guests are using most, what specials are attracting the most response.
  • An efficient and robust CMS interface allows you to eliminate printing and production costs and update and customize your offerings whenever you desire.
  • Because SmartTouchsm functions completely independently of your pre- existing property management software, integration is seamless.
  • No capital investment is required. Incentient owns, installs, and services all touch-screen units.
For guests this means an improved hospitality experience where they enjoy privacy, control, and convenience. They are more in touch with the services and amenities offered; and those services and amenities are now at their fingertips. How many times do people call to order room service where:
  1. They have to wait for someone to answer the phone,
  2. They are asked to repeat their order over and over,
  3. They never know when the order has been processed,
  4. They are frustrated because whether in the order-taking or in the preparation the order is incorrect?
With SmartTouchsm, not only room service, but all fundamental service interactions are made more accurate and more convenient than ever before: Room Service, Valet, Concierge, Housekeeping, Bellman, Restaurants, Spa, and any other amenities you wish to offer.

SmartTouch is a win-win: guests are empowered with the technology to have more information, privacy, and control; management has access to more data, achieves better communication with customers, and delivers an improved guest experience.
As Seen in The New York Times
In Tony May’s new SD26 restaurant on East 26th Street, customers in the lounge, the fine dining space and private dining rooms will have access to some 1,000 labels using a 9-by-5-inch wireless high-definition color touch-screen device similar to a tablet computer. Read more
Your Hotel on SmartTouch
Our software is configured to each client's individual property and amenity offerings - and its design is an extension of your brand: including logos, colors, and imagery.
Connect to Your Guests
Guests are more in touch with the services and amenities offered; and those services and amenities are now at their fingertips.
Data Mining
Our data reporting functions give detailed feedback to management to monitor what is selling, what services guests are using most, what specials are attracting the most response.