SmartTouch

Curated Digital Compendiums – Virtual Concierge Software – Mobile Applications – Interactive Guest Experiences

 smarttouch

Connect to guests with a curated interactive experience that strengthens brands. Elevate service with direct and immediate access to services, staff,
and amenities. Optimize
staff efficiencies, improve the guest experience while driving additional revenue.

Features

  • Paperless check-In/check-out
  • Notification Center
    • Keeps guests up to date on the status of their orderable requests
  • Messaging Center
    • Global Messaging: instantly communicate important alerts to all guests
    • Affinity Group Messaging: sends messages directly to room blocks
    • Instant Direct Messaging: enhances communication between guests and staff
  • Guest Services Directory 
  • Spa Services
    • Spa Menu
    • Book Spa Appointments
    • Shop Spa Merchandise
  • Dining
    • Display Resort Dining Menus
    • Wine Lists
    • Request Restaurant Booking/ Reservations
  • Fitness Facility 
    • Display Class Schedules
    • Book Personal Trainers
    • Class Registration
    • Shop Gym Retail
  • Concierge Services
    • Local Dining Reservations
    • Local Attractions
    • Shopping
    • Book Excursions & Activities
  • Bell Services
    • Luggage Assistance
    • Valet services
  • Maintenance Requests
  • Public Space Digital Signage 
    • Digital Guest Book
    • Bespoke Electronic Postcards
    • Interactive Way-finders & Resort Maps
  • Pre- Arrival Services
  • In-Room Dining
    • Order /Schedule Room Service
    • Request tray removal
    • Allergen requirements
  • Housekeeping Services
    • Wake – Up Call
    • Request/Schedule turn down service
    • Request In-room amenity

Benefits

Enhance the Guest Experience 

Exceptional hotels around the world have installed Incentient’s guest-facing technology to provide direct access to the entire array of hotel services and amenities. With a touch of a finger, guests can request access to all resort amenities including but not limited to: Room Service/Features – Concierge Services –  Spa Offerings – Bell Services – Valet Services – Local Attractions – Book Tee Times, Restaurant Reservations & Information (on and off property), Shopping Information – Housekeeping Services and more…

Optimize Staff Efficiencies

Incentient’s curated in-room applications are designed in accordance with your brand vision,  guest profile and staff culture. Orderable requests for services and amenities are handled seamlessly through the elegant interface freeing up staff to spend the quality time needed with your guests in the moments they need them most.

Increase Revenue

Traditional compendiums can cost upwards of $40k per year. In-room marketing materials have to be kept up to date, not to mention the burden placed on staff to do so. Eliminate production costs, replace all printed collateral in the guest rooms. Another way to go green and conserve waste. Instantly update property information and guest-facing content. Incentient SmartTouch brings services and amenities to life, leveraging today’s most engaging technology. Watch your overhead decrease while your revenues soar. We have the data to prove it.”

Expanded Marketing Services

Need assistance with branding, design, network configuration? Incentient is a full-service agency that can help you optimize every aspect of your brand and your digital experience.

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