Who we are

Since our founding in 2004, Incentient has designed, developed, installed and supported, bespoke interactive technology solutions for discerning premium hospitality venues of every kind:

  • virtual hospitality and concierge

  • digital wine lists and interactive restaurant menus

  • brand and web development

  • interactive arena experiences

  • public space digital signage

  • health care applications


We were first-to-market with interactive guest-facing technology in the hospitality space. We pioneered Apple iPads in hospitality environments, installing in-venue two weeks after the very first iPad product launch. In 2011, we were recognized by Fast Company as one of the World’s Most Innovative Companies.

World events have made the need for personal, paperless communication more necessary than ever and more
consumers are not only more comfortable with using their own devices on-site — they are now expecting
and demanding it.

We believe this is an evolution — accelerated by the pandemic — and that it is best to move away from managed devices to a web-based, responsive application that can be provided not only on managed hardware but more importantly accessible on any guest’s personal device (smart phone, tablet, computer).

It’s a challenging time in hospitality — but also an exciting one. Through SmartTouch and SmartCellar, we offer our clients a platform to enhance guest experience, prioritize guest health and safety, eliminate printing costs, streamline processes, leverage brands, empower management, and drive revenue.

Who we serve

We've worked with some of the biggest names in the hotel, resort, and travel industry: Hilton, Starwood, Westin, Wynn, MGM, Auberge Resorts, Delta Airlines, and Aramark.

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We've also collaborated with some of the world's top chef's in the restaurant space: Gordon Ramsey, Michael Symon, Giada, Charlie Palmer, José Andres, and Todd English.

To play, press and hold the enter key. To stop, release the enter key.

And don't worry, we also love working with smaller clients who share our passion for excellence in hospitality!